Network Engineer (TIRKS OSS)

Hello,

Description: Network Engineer (TIRKS OSS)
Location: Atlanta, GA
Duration: 12 months
weekly!Need to be EAD, Perm Resident, or US Citizens

MAIL To: praneeth@sureitinc.com

Network Engineer - TIRKS OSS / Customer-Facing / Telecom / OSS

We are looking for a Network Engineer with TIRKS OSS (AT&T legacy system) experience. This is a must – having TIRKS.

Ideal candidate will also have 5+ years in telecommunications, IP, WAN, LAN, MAN, SONET, ethernet switches and related data systems.

This individual will provide dedicated onsite support for one of our largest customers, working closely with the end users in the network operation centers The network expert will support OSS production support for our customers network engineering application, which includes resource management, provisioning and service fulfillment solution.

Glimpse of Responsibilities and Abilities
- Expert in IDIS and all its functionalities (Ethernet provisioning OSS system).
- Work closely with users and SNEs while supporting their activities and questions.
- Tier 1 Support for OSS.
- First line for ticket handling and analysis coming from the users and providing initial solution or directing the tickets to Tier 2 support.
- Correspond with development centers on technical issues.
- Advise customer support groups on product/application information.
- Partner with engineering group in design, planning, layout, and configuration of OSS system and services.
- Support escalations and be available to supply status on any open issues.
- Provide high level of customer service when responding to a customer request or fulfilling project requirements.

Requirements
- TIRKS OSS (AT&T legacy system) experience

Preferences
- Network Engineer with least 5 years experience in telecommunications, IP, WAN, LAN, MAN, SONET, Ethernet Switches and related data systems.
- Ability to facilitate effective collaborative problem solving in a complex customer environment.
- Willing to learn new technologies and new products.
- Ability to clearly define and explain technical issues to customer.
- Additional experience with Amdocs Cramer and OSS solution is advantage.
- Strong advantage to knowledge of TIRKS and other legacy inventory / assurance systems.

Best Regards

Praneeth
SureIT Solutions, Inc.
Phone: (602) 334-4209 | Fax: (866) 322-0121
praneeth@sureitinc.com

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